Who ended the call firstly?

[a6z69@yahoo.com]

Dear Guru,
                We have a lot of agents has short calls and we need to know Who ended the call from agent side or from the customer side ?

Cisco CUCM 12.5
Cisco UCCX 12.5
Standard License

[Roger Kallberg]

Look at the SDL logs in CM. This is visible in them. Possibly there are also some report(s) in CIUC where you can see this.

[a6z69@yahoo.com]

What's the advantages of SDI here ?
Kindly clarify ?

[Roger Kallberg]

The SDL logs contains information about all calls, including whom ended it.

[Carlo Poggiarelli]

Hi,

To add a tip to what @Roger Kallberg  suggested also  in CDR , searching for origCallTerminationOnBehalfOf you can find who termiated a call. If a phone (Agent) terminates a call, the value of that parameter is 12.

HTH

Regards

Carlo

[grebac.2ring]

2Ring Gadgets for Cisco Finesse offers an interaction history gadget that's available inside of Cisco Finesse, and it shows this information to supervisors - along with details of each interaction and agent state history. Please see a screenshot below + more information is available at these two links:

- https://www.2ring.com/products-manager/gadgets-for-cisco-finesse/features/#agent-interaction-history

- https://www.2ring.com/products-manager/gadgets-for-cisco-finesse/features/#agent-state-trace

To learn more, please request a demo at www.2Ring.com/Webex Thank you.