Cisco Prime Infrastructure upgrade from 3.3 to 3.7 fails

[sejelmohajj]

primeInfra/admin# application upgrade PI-Upgrade-31x_32x_33x_34x_to_3.7.0.0.159.tar.gz defaultRepo
Save the current ADE-OS running configuration? (yes/no) [yes] ?
Generating configuration...
Saved the ADE-OS running configuration to startup successfully

Please ensure you have a backup of the system before proceeding.
Proceed with the application upgrade ? (yes/no) [yes] ?

DO NOT press ^C while the upgrade is in progress
Aborting upgrade with a ^C may leave the system in a unrecoverable state

Initiating Application Upgrade...
Stage 1 of 7: Transferring file ...
-- complete.
Stage 2 of 7: Unpacking file ...
-- complete.
Stage 3 of 7: Executing pre-install ...

ERROR : Please run the application upgrade from the system console to
monitor upgrade progress. Use system monitor, serial terminal or a virtual console
to initiate the upgrade.

WARNING : It is strongly recommended to copy the latest backups to an
external repository before proceeding with the upgrade.

% Pre-install step failed. Please check the logs for more details.
primeInfra/admin#
primeInfra/admin#

[Marvin Rhoads · Accepted solution]

It will fail if you try to upgrade from an ssh session. The message tells you:

ERROR : Please run the application upgrade from the system console

If you have a VM, use the ESXi console. If it's a physical appliance use the local keyboard and monitor (or CIMC).