8821 wireless phone

[smace]

I've got a user complaining that their 8821 wireless phone is locking up when it goes into power save. It will go dark for power save, then it's completely unresponsive until he restarts the phone completely. In the interim, he's found that locking the keypad after he finishes using it prevents it from doing this. Any ideas what could be causing this?

Thanks in advance, for any assistance.

[Manish Gogna]

If the issue is being seen with latest firmware available on cisco.com for this 8821 then you should open a TAC SR to see if there is any internal ES firmware that can be tried. There are numerous bugs related to phone restart/crah for 8821 but none matches your scenario exactly

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvc56148/?reffering_site=dumpcr

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvc35996/?reffering_site=dumpcr

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvd68239/?reffering_site=dumpcr

Manish

- Do rate helpful posts -