CUE 8 Call Queueing Script

[Joel Wilson]

I am needing to create a AA script that will present callers with 4 options, option 0 will transfer the caller to the operator (extension 0040).  However, if the operator (0040) is on the phone, the call needs to be queued until she becomes available.  Once she is available, then the next caller will be presented to her phone.  While the callers are in queue, it would be nice to have some type of music on hold (MOH).  Option 1 will go to extension 0024, option 2 will go to extension 0046, and option 3 will go to 0070.

Please advise.

Thanks.

[keglass]

I recommend you also post this to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance.  

We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.

We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community

[Joel Wilson]

Anything?  Anyone?  I need a little help here.  Any suggestions will help.

Thanks in advance.

Joel

[karmakar]

Hi Joel,

Queuing is not natively supported on CUE. What you could do is to implement BACD on the router itself, (Cisco Unified CME B-ACD and Tcl Call-Handling Applications - Overview: Cisco Unified CME B-ACD and Tcl Call-Handling App…), and then use a CUE AA to handle the call, and transfer to this BACD number as and when needed. MoH will also be provided by this BACD script (and is outside the scope of CUE).

For a CUE AA, a good place to start would be the editor express on the admin GUI at System -> Scripts -> New.

Abhi.

[Joel Wilson]

Where do I locate the tcl scripts for queuing?

Joel

Joel Wilson | Unified Communications Architect

Presidio | www.presidio.com<http://www.presidio.com>

D: 405.213.0799 | C: 405.664.4405 | jwilson@presidio.com<mailto:jwilson@PRESIDIO.com>

<http://www.presidio.com>

Follow us:

<http://www.twitter.com/presidio>

[karmakar]

If you go through the link I sent you earlier, you will spot this -

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html#wp1003335

Abhi.