Q&A for Telecom manager interview

[Christian.galdos]

Hi,

I'm not much into Cisco but have to hire a new Telecom manager at my company, what do you think good technical questions (and answers) could be asked.

We run a call center IPCC with UCCE/ICM 7.5 and IP/IVR, we use PRIs and trying to get SIP for next year as well with the upgrade of our system to 8.5 or 9

thank you for your help

Xtian

[admin11111]

These are not deep technical, but might give you some starting points:

- Given that your call center environment includes ACD and IVR, you could ask the candidate what similar technologies they have background with.

- Ask the candidate about their typical busy hour throughput, max agents, and IVR ports used, to get an idea of what scale they have been exposed to.

- The v9 upgrade will bring SQL 2008 and Windows 2008 64-bit R2 to the environment, and major new features such as Precision Routing and Congestion Control... you could ask about these or similar experience

Jim Lundy

Product Manager

CTG - Cisco Collaboration Business Applications Business Unit