unable to dial reception number using 9( CUCM and CUBAC)

[devraj123]

Hi Guys,

There is CUCM 8.5 integrated with Cisco business attendant console(CUBAC) using CTI app

Users usually press 9 to contact reception, and when  dial 9 its not ringing.
- When  dial 09 XXX-XXXX(Reception number) from PSTN, it works.
- there is a translation pattern on Call manager 8, its mapped to 1901.
- When we dial 1901, then its only ringing.

pl let me know if you need more info.

Dev

[zdesignstudio]

What happens when users press 9? Do they receive a fast busy, error message? Has this worked previously?