VSOM Database server not working

[rictsprojects]

Dear All,

We have installed VSOM 7.6 on the USC C3160 server with RedHat LInux 6.6. but when we are starting VSOM, it is giving error called "Startup pf mysql server failed".

When I check mysql.log file it is saying

"Stopping any default MySQL database server... 160201 17:17:41 mysqld_safe Starting mysqld daemon with databases from /usr/BWhttpd/vsom_be/db/mysql/data
/usr/BWhttpd/vsom_be/db/mysql/bin/mysqld: error while loading shared libraries: libpthread.so.0: cannot open shared object file: No such file or directory
160201 17:17:41 mysqld_safe mysqld from pid file /usr/BWhttpd/vsom_be/db/mysql/data/mysql.pid ended"

Please kindly help us to troubleshoot this issue...

Thanks

Chamikara

[Shanky Burman]

Hi Chamikara, 

++ Can you send me the ouput of the below command

    # service cisco status

    # cat /etc/*-release

++ Details of any functioning affected.

++ When did this issue arise.

++ Independent or co-located.

++ Can you SSH into the server.

Please attach the support report so as to review the logs.

++ SSH to the server, and type  "sudo su -"

++ Type "support-report", it will generate the support report and the .zip file can be found in /usr/BWhttpd/root/htdocs/download/ directory (Use WinScp to access).

https://winscp.net/eng/download.php

Let me know.

Thanks

Shanky

[rictsprojects]

Hi,

#Service cisco status

checking for tomcat... Down.

Checking for database server ... Down.

Checking for snmp daemon .. Down

Checking for mrtg ... Down

#cat /etc/*-release

LSB_VERSION=base-4.0-amd64:base-4.0-noarch:core-4.0-amd64:core-4.0-noarch:graphics-4.0-amd64:graphics-4.0-noarch:printing-4.0-amd64:printing-4.0-noarch
Red Hat Enterprise Linux Server release 6.4 (Santiago)

++ Details of any functioning affected.

Our all the cameras are down

++ When did this issue arise.

Last ween our server got corrupted and we have re-installed it with Red Hat and VSOM. Now VSOM database server is not starting.

++ Can you SSH into the server. ..(Yes We can do it)

++ Type "support-report", it will generate the support report and the .zip file can be found in /usr/BWhttpd/root/htdocs/download/ directory (Use WinScp to access).

Please find the attached file.

[jsah]

Hi,

Is the issue resolved now? Please open TAC case with us will help you better on this issue.

Thanks,

Jayesh