Hi,
I want to initiate whisper coaching for my Supervisors using either the Javascript or RESTful services. I can see how to initiate a Silent Monitor but can't see any documentation on how to perform Whisper mode, so that the Supervisor can talk to the Agent but the customer cannot hear this.
I understand that Barge is not applicable as I don't want the customer to hear the whisper.
Is this possible using Finesse JS or RESTful service ? If not, how else can this be achieved - JTAPI?
regards,
Andy
