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Why can't invited panelist join event

earlmatney
Level 1
Level 1

I created an event, added panelists (Using the XML API).

I sent each panelist an invitation using our (Acton) API.

Clicking on the URL in the received invitation brings up a page with information for the correct event.

But panelist can't join the event.

They get this response when clicking the "Submit" button:

"Your e-mail address does not match any of panelist's e-mail address specified by the event host. Please re-enter or contact the event host."


I logged into the Webex account, and accessed the event.

The added panelists show in the events panelist listing, and the emails are correct.

I tried sending invitation emails to each panelist (by editing the panelist list), no emails were received.

So there appears to be a problem around using panelist emails.

Our customers are running into this problem, and I can reproduce it.

This has been working for years, now it doesn't.


I need help getting emails to be recognized.



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