07-19-2016 10:00 AM
I created an event, added panelists (Using the XML API).
I sent each panelist an invitation using our (Acton) API.
Clicking on the URL in the received invitation brings up a page with information for the correct event.
But panelist can't join the event.
They get this response when clicking the "Submit" button:
"Your e-mail address does not match any of panelist's e-mail address specified by the event host. Please re-enter or contact the event host."
I logged into the Webex account, and accessed the event.
The added panelists show in the events panelist listing, and the emails are correct.
I tried sending invitation emails to each panelist (by editing the panelist list), no emails were received.
So there appears to be a problem around using panelist emails.
Our customers are running into this problem, and I can reproduce it.
This has been working for years, now it doesn't.
I need help getting emails to be recognized.
Solved! Go to Solution.