I am using UCCX 11.0
I am trying to pull a callers name from CUCM database and insert it in a call variable to present to the Agent. 95% of my calls are internal so the CUCM database is the best place to get it.
I thought I could use the calling number and somehow pit it in a sql query in a DB Read? Anybody know how I can do that or if it can be done? I have connection to the CUCM database so I can do query then do a DB Get will put the callers name in a variable.
