Will you be able to share

alvinreddy · ‎02-22-2016

Hi Experts,

I need your help in trying to resolve the supervisor engine failure in the 7609 switch. The error is shown below please view and advise:

I need the 7609 to pick its ios image and boot properly, please help....!

----------------------------------------------------------------------------

Supervisor Engine 1 failure results;

-------------------------------------------------------------------------

%SYSTEM-1-INITFAIL: Network boot is not supported.

Testing lower main memory - data equals address
Testing lower main memory - checkerboard
Testing lower main memory - inverse checkerboard
Clearing lower memory for cache initialization
Clearing bss
Clearing autoboot state machine
melody_present_reg: 1st read w/ 0x5555
melody_present_reg: 2nd read w/ 0xaaaa, reversed: 0x5555
Bootdisk adapter is detected, enabling bootdisk access...
Reprogramming CS1 w/ Melody value...

Reading monitor variables from NVRAM
Reset reason for CPU board 0xffff , BaseBoard 0x280ffff, display 0x20000System Reset by Software.

Enabling interrupts
Initializing TLB
Initializing cache
Initializing required TLB entries
Initializing main memory
Sizing NVRAM
Initializing PCMCIA controller
Exiting init
Cat6k-Sup720/SP processor with 524288 Kbytes of main memory
==============================================================

----------------------------------------------------------------------------

Supervisor Engine 2 failure results;

-------------------------------------------------------------------------

rommon 6 > set
PS1=rommon ! >
RELOAD_TYPE=1
NT_K=0:0:0:0
PF_REDUN_CRASH_COUNT=3
BSI=0
CRASHINFO=bootflash:crashinfo_20000101-173900
RET_2_RTS=17:39:01 UTC Sat Jan 1 2000
RET_2_RCALTS=946748343
boot=bootflash:
?=0
rommon 7 > dir disk0:

Initializing ATA monitor library...
Directory of disk0:

2      80950340 -rw-     s72033-adventerprisek9_wan-mz.122-18.SXF17a.bin
39283    33554432 -rw-     sea_log.dat
3      83574340 -rw-     s72033-adventerprisek9_wan-mz.122-18.SXF9.bin
10205    6283      -rw-     config_bak_20100820
20087    157251692 -rw-     c7600s72033-adventerprisek9-mz.122-33.SRE1.bin
43379    8855      -rw-     startq
43381    10945     -rw-     startup-configq
43383    331188    -rw-     crashinfo_20150705-024846-UTC
43424    4645      -rw-     crashinfo_20150705-121457-UTC
43425    4645      -rw-     crashinfo_20150705-121903-UTC
43426    310106    -rw-     crashinfo_20150705-102738-UTC
43464    315069    -rw-     crashinfo_20150705-220736-UTC
43503    311725    -rw-     crashinfo_20150705-221606-UTC
43542    269973    -rw-     crashinfo_20150707-191943
43575    295637    -rw-     crashinfo_20160222-003428-FIJI
43612    367151    -rw-     crashinfo_20160222-003822-FIJI
43657    306952    -rw-     crashinfo_20160222-004231-FIJI
43695    282895    -rw-     crashinfo_20160221-212108
43730    255988    -rw-     crashinfo_20160221-212435
43762    375747    -rw-     crashinfo_20160222-104615-FIJI
43808    321709    -rw-     crashinfo_20160222-113316-FIJI
43848    332837    -rw-     crashinfo_20160222-120906-FIJI
43889    355005    -rw-     crashinfo_20000101-000059-UTC
43933    262764    -rw-     crashinfo_20000101-035432
43966    366527    -rw-     crashinfo_20000101-040719-UTC
44011    361362    -rw-     crashinfo_20000101-000105-UTC
44056    269554    -rw-     crashinfo_20000101-010325
44089    264768    -rw-     crashinfo_20000101-173900
rommon 8 > boot = disk0:c7600s72033-adventerprisek9-mz.122-33.SRE1.bin
Loading image, please wait ...

Invalid device specified
Booting from default device
device does not contain a valid magic number
boot: cannot open "bootdisk:"
an alternate boot helper program is not specified
(monitor variable "BOOTLDR" is not set)
and unable to determine first file in bootflash
loadprog: error - on file open
boot: cannot load "= disk0:c7600s72033-adventerprisek9-mz.122-33.SRE1.bin"

Leo Laohoo · ‎02-22-2016

device does not contain a valid magic number

This means the IOS file being loaded is corrupt.

I noticed a long list of "crashinfo" files and they look very recent. Has anyone attempted to get them checked out?

Leo Laohoo · ‎02-22-2016

Reset reason for CPU board 0xffff , BaseBoard 0x280ffff, display 0x20000System Reset by Software.

I think this is the reason why the supervisor card keeps crashing.

alvinreddy · ‎02-23-2016

Hi,

I have tested everything using the document in the link but still no progress:

http://www.cisco.com/c/en/us/support/docs/switches/catalyst-6000-series-switches/17050-14.html

Will you be able to share more of your expertise.. since the issue here is I need to get the switch up & running?

alvinreddy · ‎02-23-2016

Hi,

I have tested everything using the document in the link but still no progress:

http://www.cisco.com/c/en/us/support/docs/switches/catalyst-6000-series-switches/17050-14.html

Will you be able to share more of your expertise.. since the issue here is I need to get the switch up & running?

Leo Laohoo · ‎02-23-2016

Will you be able to share more of your expertise.. since the issue here is I need to get the switch up & running?

There are two issues here. One is the IOS could, potentially, be corrupt hence the error message.

The second issue is the switch crashing. So fix issue #1 first and then troubleshoot #2.

To fix issue console into the switch and reload the switch. Post the entire bootup process and don't leave anything out. I want to see where it's failing and how it's failing.

Vinit Jain · ‎02-22-2016

Hello

Could you please attach one of the crashinfo files. I can analyze it and let you know the reason for the crash. Since there are too many crashinfo's, it could also be a hardware issue but can be confirmed after analyzing the crashinfo.

Regards

Vinit

Thanks
--Vinit

Cisco Switch 7609_Supervisor Engine Failure