DC Output Voltage status: Warning - failure

[milkboy33]

Hi All,

   We're getting this error message when we run a 'show environment' command on our 3845 router:

SYS PS1 is present.
        Fan status: Normal
        Input Voltage status: Normal
        DC Output Voltage status: Warning - failure
        Type: AC
        Thermal status: Normal
 

We've checked online, but could not find any more information on this and would really appreciate any insight.

Thanks!

Tom

[Reza Sharifi]

Hi,

Is the system working with no issues.  The DC output stat should be "normal"

from the 3800 troubleshooting document:

This is an example of the output of the show environment command for a Cisco 3845 router that has one AC power supply with IP phone power output installed:

Router# show environment

SYS PS1 is present 

	Fan status: Normal

		Input Voltage status: Normal

		DC Output Voltage status: Normal

		Type: AC

		Thermal status: Normal

SYS PS2 is absent

AUX (-48V) PS1 is present

AUX (-48V) PS2 is absent

Fan 1 Normal

Fan 2 Normal

Fan 3 Normal

link:

http://www.cisco.com/c/en/us/td/docs/routers/access/3800/hardware/installation/guide/hw/38troub.html

HTH

[milkboy33]

Yes we have referred to that document already. Yes the router is up on the second power supply and no the document does not say anywhere what that Warning means, hence the reason I posted it up on forums to see if anyone can provide more insight.

Thanks.

[miannuzzi]

I have this same issue and was wondering if you ever found a solution to this issue.  I still can not find anything out on the web regarding this error.

Thanks.