Software Suggestion API - Cisco 800 Series

[lucabrasi]

Hi,

While querying the Software Suggestion API with Cisco Product PID's from our inventory, we're not getting any suggested version for some Cisco 800 models:

{
            "productID": "CISCO892-K9",
            "serialNumber": "FGL164723V5",
            "suggestedVersion": ""
}

{
            "productID": "CISCO887-SEC-K9",
            "serialNumber": "FCZ1519C0QA",
            "suggestedVersion": ""
 }

The productID are coming directly from Cisco sn2info API:

{
    "serial_numbers": [
        {
            "sr_no": "FCZ1519C0QA",
            "orderable_pid_list": [
                {
                    "orderable_pid": "CISCO887-SEC-K9",
                    "pillar_code": "",
                    "pillar_description": ""
                }
            ]
        }
    ]
}

When using it to query Software Suggestion API, it's not able to find a suggested version:

{
    "paginationResponseRecord": {
        "pageIndex": "1",
        "lastIndex": "1",
        "totalRecords": "1",
        "pageRecords": "1",
        "selfLink": "https://api.cisco.com/software/suggestion/v2/suggestions/releases/productIds/CISCO887-SEC-K9",
        "title": "Software Suggestions"
    },
    "productList": [
        {
            "id": "1",
            "product": {
                "basePID": "CISCO887-SEC-K9",
                "mdfId": "281993180",
                "productName": "887 Integrated Services Router",
                "softwareType": "IOS Software"
            },
            "suggestions": [
                {
                    "id": "",
                    "isSuggested": "",
                    "releaseFormat1": "",
                    "releaseFormat2": "",
                    "releaseDate": "",
                    "majorRelease": "",
                    "releaseTrain": "",
                    "releaseLifeCycle": "",
                    "relDispName": "",
                    "trainDispName": "",
                    "errorDetailsResponse": {
                        "errorCode": "S3_NO_REC_FOUND",
                        "errorDescription": "No records Found",
                        "suggestedAction": "Supply Valid input parameters",
                        "inputIdentifier": "CISCO887-SEC-K9"
                    }
                }
            ]
        }
    ],
    "status": "Success",
    "errorDetailsResponse": null
}

Is it possible to address this ?

Regards

[vgudipat · Accepted solution]

Dear Customer,

Cisco 887 Integrated Services Router has passed the Last Date of Support and hence retired from cisco.com. You can find more details about it in this link, https://www.cisco.com/c/en/us/products/collateral/routers/800-series-routers/eos-eol-notice-c51-731015.html?dtid=osscdc000283

Since there is no software available, Suggestions API is not able to return any Suggestions.

Hope this helps. Let me know if you have any further questions.

Thanks,
Srinivas

[pankaj.kakade]

I am also facing similar issue.I have tested it for multiple ASA platforms , Switch Platform and router PID but its not returning any data.

Regards

Pankaj

[vgudipat]

Hi Pankaj,

Apologies for the inconvenience caused. We had an outage yesterday due to which Suggestions API stopped working. We have restored the service now. You might face intermittent issues which we are currently monitoring. Please let me know if you are able to access the API now and getting the response

Thanks,
Srinivas

[Ayyapanr]

@lucabrasi 

Sorry! this is off topic and sorry for barging in to your question. I am struggling to get the software suggestion API, but I am not getting authorised. My bearer token is valid and I get a 200 OK response from GET https://api.cisco.com/hello (I have enabled hello api under My Application)

But my query GET https://api.cisco.com/software/suggestion/v2/suggestions/compatible/productId/CISCO3945E

is not being authorised.

That the Cisco documentation on this portal is not elaborate and the names are not self-explanatory, I am finding it really hard to hit the correct API. Also I am not getting much help from Cisco Devnet Webex teams on this.

May I ask you which API under 'My Applications' did you enable to get that response you mentioned. This would be of a great help to me.