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Support API vs C9500-32C-A

RichardAtkin
Level 3
Level 3

https://developer.cisco.com/docs/support-apis/#!product-information/get-product-information-by-serial-numbers

I have a whooole bunch of serial numbers that I'm looking up against this API.  This all works great, until I feed it the Serial Number from a C9500-32C-A, at which point it tries to convince me that the serial isn't right.

If you lookup the serial number via the website though - cway.cisco.com/sncheck - the serial is perfectly fine and it knows all the info...  It's like the API uses a different data souce than the website?... Very odd.

Anyway... we're trying to build some customer automation stuff using Cisco's APIs and it's SUPER annoying that randomly some serial numbers just never work.

Anybody else got this issue? Know if it will get fixed?

Cheers

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