CSSM alert.log empty but alerts on system

[alois.heilmaier]

Hi,

I have alerts/errors on synchronisation between cssm on prem and software.cisco.com.

Manual sync with my personal CCO account works well.

grep "ALERT" on /var/log/messages I get the following:

Aug  8 18:27:01 <hostname> 7522727cc458: [SyncWorker 08669fc4d13aed59186414b6] [MAJOR ALERT] Access Token not found. Synchronization cannot proceed.
Aug  8 18:27:01 <hostname> docker-compose: backend           | [SyncWorker 08669fc4d13aed59186414b6] [MAJOR ALERT] Access Token not found. Synchronization cannot proceed.

How should I start troubleshooting on this problem ?

Downloaded the logs but alert.log is empty.
I configured remote syslog logging, but nothing of these errors will get logged.
Anybody knows how remote logging will work, and how to check the status ?
For me it looks lile all the logging is hidden in the docker containers.

Best regards

Alois

[Justin Sprake]

The best forum to discuss On-Prem Satellite will actually be within the NMS space:

https://community.cisco.com/t5/network-management/bd-p/5931-discussions-network-management

I was able to find a known-defect with some similar symptoms and the workaround is fairly straightforward:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvs31532

Sounds like you may have already applied this workaround, but until a fix is available for the On-Prem software specifically the token may become invalidated after 30 days, at which point re-authenticating with your CCO will refresh it.

[alois.heilmaier]

Thank's, good to know that there is a bug.

Thanks and best regards,

Alois