SCH website performance

[Paul McGurn]

We have less than 10 devices on SCH.  Running any report takes minutes, not seconds.  Cisco, can you please do something to improve this?  The service loses its value when the tools aren't speedy enough to use productively.  I've also noted extreme delays in email alerts vs. trigger times, and performance issues with viewing device-specific details (running config, etc).

[Casey Holdway]

Hi Paul,

Apologies for the delayed response.  Engineering has measured the performance of all reports available under your user profile and was unable to find an issue - all reports were generated in less than 10 seconds during their testing.  It's possible you could have been running the reports during a maintenance window on our side or could potentially have been experiencing a network issue on your side.  In either case, I would encourage you to open a support case if the issue persists.  The performance you are reporting is not normal and we'd like to help you resolve the issue.

To receive assistance:

1. Create a support case at the Cisco support website: https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case?referring_site=shp_contacts_support_cases
2. Be sure to select Product – “Smart Services Capabilities > Smart Call Home” so the right team is engaged