Cisco 3560-C factory reset not working

[joshk132]

I have a 3560-C switch and am trying to get it back to factory defaults. I have been following this guide to try and reset it. Issue(s) I have came across is the first command `flash_init` results in

Initializing Flash...
...The flash is already initialized.

Then when I try `load_helper` I get this

Unknown cmd: load_helper

I can't log into the switch and have no internet access either (am on cell data right now).

Is there a somewhat easy solution to this? I just need a fresh start on it, was really hoping for a hard reset switch...

[amikat]

Hi,

Please see beneath an excerpt from the "Catalyst 3560-C and 2960-C Switch Getting Started Guide":

Resetting the Switch
Follow these steps to return your switch to the factory default settings. These are reasons why you might want to reset the switch:
• You installed the switch in your network and cannot connect to it because you assigned the wrong IP address.
• You want to reset the password on the switch.
Caution: Resetting the switch reboots the switch.

To reset the switch in one of these ways:
• Press the Reset button on the rear panel.
• Press and hold the Mode button. The switch LEDs begin blinking after about 3 seconds. Continue holding down the Mode button. The LEDs stop blinking after 7 more seconds, and the switch reboots.
The switch now behaves like an unconfigured switch. You can enter the switch IP information by using Express Setup.

Good Luck!

Best regards,

Antonin

[Leo Laohoo]

Not enough information.
Connect a console cable in and reboot the switch. We want to see everything that's not working correctly with the switch in order to make the right diagnosis.

[DonnaJ]

Did you have any luck resetting the switch? I have tried holding the reset button but no luck.

Regards,

DJ