TelePresence and Video Infrastructure

Hello Guys, I have a problem that confirmation email is sent to the host with the conference details after 4-8 minutes and sometimes more and sometimes we dont recieve it at all, this is only happening in case the TMS create the conference through o...

Hi Guys, We have never installed our TMS Analytics extension since we got the key. We are currently upgrading our TMS from V14.6.2 to V 15.3.0. I have noticed in the Installtion Guide that TMS Analytics is only supported on  V12.6 to V14.3 is this c...

Hello, I've been working with an issue where sometimes some systems at a customer site will display "resolution unknown" on the touch panel when connecting a computer to share content from.  The signal has to make its way through several Extron A/V ...

I have created the interface panel using the In-Room Control Editor, but I don't know/understand where to put the the <Event> code to perform an action when a widget is pressed. There seem to be no complete XML samples in the documentation on how to ...

Dears gents , I have sx20 and i connected the first monitor to display and i second output to recorder , the first out is giving signal and it's OK but the second monitor not giving any signal to the recorder it's given only CISCO logo once i restart...

I have several SX20's a c10 and 2 C60 units.  All my staff would like the units to turn on only when one presses a button on the remotes  and no other way.  1. Is this possible? 2. How can I achieve this?

I just set up a DX80 on prem and am connecting to a MX300 G2, also on prem. When I connect to the MX300 with my iPhone Jabber client I have far end camera control functionality but I don't see it on the DX80. From this guide it looks like far end con...

I'm stuck at the network settings setup for the SX80 because it's not detecting a DHCP server or validating the static IP assignment. I've verified with the network tech that the IP and VLAN information is correct but nothing works. Should the LAN po...

Hi All, Can you help us to identify what is the caused of this error encountered when we tried to open the video recorded session on Internet explorer. Error Encountered "Content was blocked because it was not signed by a valid security certificat...

Hello, is it possible to use a Tandberg (Cisco) Precision HD TTC8-01 camera upside down (like the bigger models), mounted on the ceiling? Does the image get flipped automatically like with the bigger models? Thank you very much in advance! Regards,...