Disconnect cause type on SX10

[Simone Reggi]

Hello,

an user reported me he had trouble with Cisco SX10 codec.

On Issues and Diagnostics page i see there are a couple of disconnection for the same meeting and the reason is OtherRemote

Below you can see the details:

I would like to know which is the cause.

Can I check some logs to understand better what happened?

Thanks

regards

[Maren Mahoney]

Hopefully the logs will help you troubleshoot. Take a look at Page 51 of this guide. It shows how to download logs.

I would try "Full Call History" to see if that includes the full signaling exchange.

If that doesn't show you what you are looking for, the Extended Logging along with re-creating the failed call should show you what you are looking for.

Let us know if you need help understanding what you see in the log files.

Cisco TelePresence SX10 Quick Set Administration Guide 

Maren

[Carlo Poggiarelli]

Hi,

I observed the “shutdown “ disconnect cause when analyzing dropped calls after a while and many times was the firewall cutting down the session and the most of deployment were with ALG enabled. After disabling that the video calls became stable .

I would investigate with your security team.

Please let us know.

Regards 

Carlo