Room Kit Pro black screen

[joshgreen99]

Hi, I have a Cisco Roomkit Pro with an Extron Nav-e IP system. The system has been working perfectly; however, after the recent update, when disconnecting a laptop, Cisco keeps presenting with just a black screen.

Has the latest update changed how Cisco handles CEC or syncing?

I understand my issue is now caused by the Extron decoder, this did not happen before the update, no settings have been changed on the extron or Cisco

[Wayne DeNardi]

It's a little hard to make suggestions without knowing what happened.   You mention a software update.   Was this on the Cisco endpoint, or on the Extron device?   What versions did you update to or from?  Have you checked both vendors sites to see if there are later updates for the equipment than what you are running?