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What is the Cisco entitlement when we sell ECDN - ESS WITH 8X5XNBD?

David Hill
Level 1
Level 1

What is the Cisco entitlement when we sell ECDN - ESS WITH 8X5XNBD?

My contracts team is telling me to have the customer go directly to Cisco for support. Is this correct?

1 Accepted Solution

Accepted Solutions

With Cisco Essential Operate Services, you gain 24-hour, 365-day-a-year access to Cisco Systems engineers and certified partners, who are highly trained, have a deep understanding of Cisco Unified Communications products and technologies, and offer expertise based on extensive experience evaluating the performance of complex communications systems. With one simple phone call you can reach a team of engineers certified to work through the problem and resolve the issue quickly

 

Customer can open the ticket with Cisco.



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2 Replies 2

With Cisco Essential Operate Services, you gain 24-hour, 365-day-a-year access to Cisco Systems engineers and certified partners, who are highly trained, have a deep understanding of Cisco Unified Communications products and technologies, and offer expertise based on extensive experience evaluating the performance of complex communications systems. With one simple phone call you can reach a team of engineers certified to work through the problem and resolve the issue quickly

 

Customer can open the ticket with Cisco.



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is there a datasheet / service description for this (ECDN)? it seems almost impossible to find...

John