11-02-2011 01:48 PM - edited 03-19-2019 03:54 AM
I just installed Attendant Console 8.6 and it seems to have gone well but when I log on the client it tells me the extension I used it out of service and I won't be able to make any calls.
The extension is working fine on a phone.
Any ideas?
11-02-2011 02:36 PM
Make sure the phone you are using only has (1) line configured for it. If you have more than (1) line configured on the phone, it does not seem to work right (or at least in the past it did)
11-02-2011 06:00 PM
Make sure that the TSP has a primary and at least a backup callmanager.. This bit recently.. As well as make sure time is correct..
I had no issues with shared lines but the TSP wil cause what you see,.
11-03-2011 07:29 AM
I tried changing the extension to a phone with a single line with no luck.
Do I have to run the setup again to change the TSP settings? I don't see any option for those settings on the webgui.
11-03-2011 08:08 AM
No just go into modem phone settings and you will see the Cisco tsp. Should be under advance
Mike Thompson
I/T Architect
IBM Canada
Office +1-905-316-6906
Cell +1-416-884-5692
11-03-2011 08:16 AM
Can you be more specific? Is this on the Attendant Console admin page? In CUCM?
11-03-2011 08:35 AM
Sorry on the attendant server.
Set it there. I lost a sub last week and same issue found I had only I sub on the tsp on the attendant server.
Hope it helps
Mike Thompson
I/T Architect
IBM Canada
Office +1-905-316-6906
Cell +1-416-884-5692
07-26-2018 09:29 AM
i did everything i could find in the White Papers, spoke with Cisco TAC and after many hours i figured out the issue! The MAC Address needed to be in all CAPS in CUCM. Not sure why but Attendant Console didn't like the MAC address letters in lowercase.
We're using CUCM 8.6.2 and Attendant Console System Version: 10.5.1.10-3, not sure if that has anything to do with it.
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