Unified Communications Infrastructure

Resolved! Cisco Unity with Microsoft Exchange over WAN Question

A customer has several offices. Each office has a separate Exchange Server. The partner was considering a single Unity deployment connected to all of the exchange servers over the WAN, but has decided against that because the latency of the WAN is to...

Cisco TSP 6.1

I'm trying to configure our computers to use the Cisco TSP version 6.1(3.2) and am having little success. The CTI service is running properly, the users are in the right CTI groups and the Allow CTI to control device boxes are checked. The configura...

Resolved! Simple hunt in CCM

I have to build a simple hunt in CCM - no attendant console, just a line group, hunt list and pilot. I have this set up so that there is a 6 second RNA Reversion Timeout, effectively resulting in two rings before it rolls to the next extension. I h...

IVR Unity Call Back??

I'm quite new to using unity and IVR so sorry if this is a stupid question. I have a group of users who have asked If a client called and no free agent is avaliable or busy that the IVR will prompt the agent if they would like a call back. Then callc...

Presence status

Hi,First time on my machine, I have configured Lotus Sametime v8.0 with Unified Presence 7.x but I am not able to see the presence on my Sametime. For everyone it is working absolutely fine and I am the only one user affected. Earlier one of my users...

CUP not updating OCS status when user ends call

Hi All,I have an issue where, when a user places/receives a call their MOC status shows them as "on a call", 99% of the time when they end the call the MOC status changes back to what ever is was set to, i.e. Available.The 1% of the time is will stay...

CUCM 5.1.3 MoH "insufficient disk space disk space"

We are having a problem loading a new moh .wav file, the file is a only 2MB however we are seeing a disk space error. It is my understanding that moh files are stored on the active partion which has over 900MB of free space. The only bug I could find...

MVA dial is not working

Hi I have setup Mobile Voice Access (MVA), on my remote Site as it is my only h323 gateway. I can call in from my remote destination phone (PSTN phone) and the MVA recognizes the remote destination (RD).Once you enters the pin you get a menu with: 1....

Supported CUCM releases by Server 8.0.(2)

CUCM 8.0(2) has recently been released. Supported servers are listed here:http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.htmlOur servers MCS-7835-H2-IPC1 have been listed as supported in all rele...

Desktop agent I.E. script error- insufficient flash player error

When some of my remote users log into the desktop agent, after if finished loading they are presented with am I.E. scipt error prompt that asks them if they want to continue running scripts. If they click yes it goes away. Can I turn this of in the...

Resolved! How to Point Unity 4.2 to new Exchange Server

Our current 2003 SP2 Exchange server is in critical condition. We are planning on setting up a new server and migrating to it. Having a tough time finding information on where to make any necessary changes in Unity 4.2 to point to the new server. ...

Resolved! CUE 7.1.5 integration with CUCM 6.1 fails after CUE upgrade

Hello,I really need your experience on this one.I installed a 2821 ISR with an AIM-CUE 7.1.x. No special licenses just the defaults.After some power interuptions CUE failed to boot. So after the RMA we received the new one. Cisco send us the AIM-CUE...

upgrade from 6.1(4)su1a to 7.1(3) for CUCM

Do we need to get the new license if we upgrade from 6.1(4)su1a to 7.1(3) for CUCM? please advise. thanks

CUPC 7.1 crashes when user tries to IM

This client has been up and working fine for weeks and suddenly today this problem popped up. She can receive IM's all day long, but if she replies to even one of them it crashes. The logs dont seem to indicate anything, at least that I see. Here is ...