05-25-2015 12:51 PM - edited 03-19-2019 09:38 AM
Dear all;
can any one help me to reset admin user password of web page for Cisco Attendant Enterprise
thanks for your any assistance
Solved! Go to Solution.
05-25-2015 10:03 PM
Hi Mohammad,
Please try the following
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-71/112181-cueac-salutation-popup.html#topic2
You are unable to reset the admin password in CUEAC 8.0.
Solution
Complete these steps in order to reset or recover the admin password:
Go to Start > Programs > SQL 2008 > Server Management Studio.
Click New Query, and run this query:
UPDATE [ATTCFG].[dbo].[Agent_Details]
SET Password = NULL
WHERE Login_Type = 'SUP' AND Login_Name = 'ADMIN'
Open the Control Panel, go to Service Management, and restart the Attendant Console Server service.
Log in to the app admin: user is ADMIN; no password is required.
Once you are on the app admin page, you can set a new password.
HTH
Manish
05-25-2015 10:03 PM
Hi Mohammad,
Please try the following
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-71/112181-cueac-salutation-popup.html#topic2
You are unable to reset the admin password in CUEAC 8.0.
Solution
Complete these steps in order to reset or recover the admin password:
Go to Start > Programs > SQL 2008 > Server Management Studio.
Click New Query, and run this query:
UPDATE [ATTCFG].[dbo].[Agent_Details]
SET Password = NULL
WHERE Login_Type = 'SUP' AND Login_Name = 'ADMIN'
Open the Control Panel, go to Service Management, and restart the Attendant Console Server service.
Log in to the app admin: user is ADMIN; no password is required.
Once you are on the app admin page, you can set a new password.
HTH
Manish
05-26-2015 12:04 AM
Dear Manish;
thanks for you assistance the SQL statement work and now can log in to the web.
but i faced new problem. when i trying to log in the attendant console i put username and password the error message appear " A connection failure has occurred attempting to connect to server : XXX.XXX.XXX.XXX, using server port: 1859'
the ping to server is work and the username and password is correct
can tell me where is the problem and where i can check to found the problem.
thanks again for your assistance
05-26-2015 03:03 AM
Check if any firewall or antivirus is enabled on the server. If yes, try disabling it and see if it helps.
Manish
05-27-2015 12:15 AM
Dear Manish;
i am check the antivirus ans windows firewall and this service stop.
- When trying to make telnet from server to check the port is open or not, the port not open from server, please find attached.
- When open the web admin page there is no option appear, please find attached file.
- When I check the service, the service running, please find attached file
thanks
05-27-2015 09:51 PM
any update please
05-27-2015 10:25 PM
Check the licenses and TSP settings. Please refer the following post
https://supportforums.cisco.com/discussion/12233126/issues-cisco-unified-enterprise-attendant-console
HTH
Manish
05-27-2015 10:50 PM
05-28-2015 01:10 AM
For verifying existing TSP settings and also to see how to install TSP you can check the following video for details
http://www.arcsolutions.com/north_america/solutions/products/video/Configuring_Cisco_CTI.aspx
HTH
Manish
06-01-2015 02:14 AM
dears;
after checking and ensure the TSP Work , the problem still found
note:-
i am convert the machine from physical server to VMware virtual server.
thanks
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