Cisco Attendant Enterprise WebAdmin Administrator Reset Password

[MOHAMMAD AL-BARGHOUTHI]

Dear all;

can any one help me to reset admin user password of web page for Cisco Attendant Enterprise

thanks for your any assistance 

[Manish Gogna · Accepted solution]

Hi Mohammad,

Please try the following

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-71/112181-cueac-salutation-popup.html#topic2

You are unable to reset the admin password in CUEAC 8.0.
Solution

Complete these steps in order to reset or recover the admin password:

    Go to Start > Programs > SQL 2008 > Server Management Studio.

    Click New Query, and run this query:

        UPDATE [ATTCFG].[dbo].[Agent_Details]
           SET Password = NULL
         WHERE Login_Type = 'SUP' AND Login_Name = 'ADMIN'

    Open the Control Panel, go to Service Management, and restart the Attendant Console Server service.

    Log in to the app admin: user is ADMIN; no password is required.

    Once you are on the app admin page, you can set a new password.

HTH

Manish

[hbtf.palestine]

Dear Manish;

thanks for you assistance the SQL statement work and now can log in to the web.

but i faced new problem. when i trying to log in the attendant console  i put username and password the error message appear " A connection failure has occurred attempting to connect to server : XXX.XXX.XXX.XXX, using server port: 1859'

the ping to server is work and the username and password is correct

can tell me where is the problem and where i can check to found the problem.

thanks again for your assistance

[Manish Gogna]

Check if any firewall or antivirus is enabled on the server. If yes, try disabling it and see if it helps.

Manish
 

[hbtf.palestine]

Dear Manish;

i am check the antivirus ans windows firewall and this service stop.

- When trying to make telnet from server to check the port is open or not, the port not open from server, please find attached.

- When open the web admin page there is no option appear, please find attached file.

- When I check the service, the service running, please find attached file

thanks

Dear Manish;

Dear Manish;sdsad

Dear Manish;

Dear Manish;

[hbtf.palestine]

any update please

[Manish Gogna]

Check the licenses and TSP settings. Please refer the following post

https://supportforums.cisco.com/discussion/12233126/issues-cisco-unified-enterprise-attendant-console

HTH

Manish

[hbtf.palestine]

dears;

Please find attached file of licenses status and how i can check the TSP setting.

thanks

[Manish Gogna]

For verifying existing TSP settings and also to see how to install TSP you can check the following video for details

http://www.arcsolutions.com/north_america/solutions/products/video/Configuring_Cisco_CTI.aspx

HTH

Manish

[hbtf.palestine]

dears;

after checking and ensure the TSP Work , the problem still found

note:-

i am convert the machine from physical server to VMware virtual server.

thanks