Cisco Mcs 7835i3 Hard disk lights not blinking

[engrhaseeb81]

Hello All,

I have cisco MCS7835i3 with CUCM7.1 and two 72gb hard disks. Recently i am facing a issue LED's on hard drives are not blinking and CUCM gui is not accessible and all phone register to that cucm are down. Please help me in solving what should i do?

regrad,

Haseeb 

[Aman Soi]

Hi Haseeb,

are you able to login through SSH into CUCM server?

if yes, u can run the command show hardware .if hard disk if faulty, you should find the output

Device Present
                ================
Virtual Drives    : 2
  Degraded        : 1
  Offline         : 0
Physical Devices  : 5
  Disks           : 4
  Critical Disks  : 2
  Failed Disks    : 1

Ideally, degraded and failed disk should be 0.

You can open the tac case with cisco so that they can open SR with IBM

regds,

aman

[engrhaseeb81]

Dear Soi,

Thanks for your kind reply. Am not able to login in cucm through ssh and GUI also not accessible.

Regard,

haseeb

[Aman Soi]

Hi Haseeb,

then, best is to open case with Cisco .Cisco would open SR with IBM for further troubleshooting.

regds,

aman