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Cisco Supervisor user isnt under Agent's Team Summary

justinakonful
Level 1
Level 1

‎06-12-2013 09:03 AM - edited ‎03-19-2019 06:51 AM

                   I am using Cisco Supervisor and Agent Robin Dean is under Agent Team State but she is not under Agent-Team Summary. Does anyone know how to get her in there? We are using UCCX 8.0.2.

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Graham Old
Level 7
Level 7

‎06-13-2013 01:22 PM

There have been quite a few bugs over the years with agents not showing or disappearing from the supervisors desktop.

Make sure you have the latest SU installed, I think SU4 for 8.0(2)

Graham

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