02-24-2016 06:32 AM - edited 03-20-2019 06:11 AM
For some reason the new CSQ I created (and assigned a resource to) does not show up as a name on when the call is answered on the agents desktop.
Can someone tell me where I should start looking to fix this?
Thanks
Laura
02-24-2016 07:49 AM
What does show up?
Do you have other queues that show up?
How is your script setup?
02-24-2016 08:00 AM
02-24-2016 08:13 AM
02-24-2016 08:13 AM
02-24-2016 08:37 AM
So for the CTI Route Point for 747 does it show name_CSQ or is it all blank?
Also in your script are you using a setup enterprise call logic shouldnt matter as I am not but curious if you were for this script.
Also what version of uccx are you on?
02-24-2016 09:05 AM
02-24-2016 10:03 AM
02-24-2016 10:06 AM
02-24-2016 10:17 AM
Just so im not assuming in the script for the resource it has ION_NOC_queue instead of ION_Accounts this is just how you named your variable right?
02-24-2016 10:19 AM
Correct its just the name of the variable I tried not to change a lot of one I knew worked, The value is IONAccountsQueue which is the name of the CSQ
02-24-2016 11:06 AM
02-24-2016 11:43 AM
Customer number works but customer name variable is doesn't get populated and the script errors out.
02-24-2016 03:34 PM
02-25-2016 02:57 AM
Refer to attached screenshot and configure it like that in order to display the Caller Name on CAD in case you want to use the Default layout that already exist in CDA. In case you do not want to use the default layout, then refer to below post wherein you can create a new layout and do it that way as well. Though the script in below thread is to show the Caller Input selected on CAD but the logic remains the same:
https://supportforums.cisco.com/discussion/12725881/there-any-way-show-agent-customer-has-chosen-which-language
Regards
Deepak
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