Contact Service Queue name does not show up in agent desktop

[Laura Mayer]

For some reason the new CSQ I created (and assigned a resource to) does not show up as a name on when the call is answered on the agents desktop.

Can someone tell me where I should start looking to fix this?

Thanks

Laura

[Laura Mayer]

Thank you both for your help. I think I may have confused the issue. I don't care the customer name. The only thing I want to show up in the agent is the CSQ that it came from. I think I will open a ticket with cisco and ask them to check the configuration of the call manager. I think someone changed something and didn't know what they were doing, happens a lot. This used to work with no effort at all before.

Thank you again for all your help.

Laura

[GadgetFood]

awesome let us know what was the fix

[Laura Mayer]

Ivan from cisco fixed it. The Cisco Desktop Enterprise Service in UCCX  needed to be restarted and then everything worked as before.

Thank you again for all your help!