Corporate Directory "Host Not Found" Issues

[akram.root]

hello 

I have a problem with corporate directory it show me in ip phone  Host not found  . the error it show me only in ip phones registred in

server cucm publisher. when i restart the ip phone  with problem , it registred in cucm subscriber and i can acces in corporate directory without

problem.

can you help me please 

best regards

 

[Mohammed Khan]

Hi Akram,

Try erasing CTL and ITL from Phone Security settings and check if that make any difference.

Regards,

Mohammed Noor

[akram.root]

Hi Mohammed

thank's for your repley

how do this procedure ?

Best reagrds

[Mohammed Khan]

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/10_0/english/adminguide/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0_chapter_010100.html#CUIP_TK_RD6DD0E0_00

Remove CTL File

Deletes only the CTL file from the phone.

Procedure

---

Step 1	From the Admin Settings menu, if required, unlock phone options.
Step 2	Choose Reset Settings > Security .

[akram.root]

thank's for your help.