Solved: CUCM-Jabber-outlook-CRM

kavithas.theva1 · ‎03-12-2017

The setup is CUCM 11.5 and CUPS server for Jabber users.

Basically THese jabber users have to call out the emails contacts from microsoft outlook client.

THe contacts will be updated in CRM.will the CRM be syncronised with Outlook client and possible to call out by clicking the contacts on outlook?

DO we need any configuration in CUCM or CRM or Exchange server for this to work?

Jaime Valencia · ‎03-13-2017

From the Cisco side, you just need to make sure to have click to call with Jabber working, the Jabber documentation has all the info on this.

The remaining questions are about your CRM and Outlook and how they play together, but that, you would need to ask the CRM vendor or MS.

HTH

java

if this helps, please rate

View solution in original post

Jaime Valencia · ‎03-13-2017

From the Cisco side, you just need to make sure to have click to call with Jabber working, the Jabber documentation has all the info on this.

The remaining questions are about your CRM and Outlook and how they play together, but that, you would need to ask the CRM vendor or MS.

HTH

java

if this helps, please rate

kavithas.theva1 · ‎03-13-2017

Hi Jaime,

As far as i know normally active directory users will be synchronised with outlook client.But the requirment here is only microsoft CRM should be synchonished with outlook client.researching on it.

kavithas.theva1 · ‎03-13-2017

Hi Jaime,

CLick to call feature is needed only if dialing from the web browser right?

to call from outlook client,simply can seach for the email contact and click to dial would work right?