Finesse Integration with CRM db

[mhd.barazi]

Hello,

Please can you advise about this issue:

I want to integrate a virgin finesse with CRM database to get the customer info and to show it when the agent receives a call.

What is the best method, as i find to applicable ways , 1st: to get the information directly from the database using database function in CCX editor, or 2nd: to build a java API to integrate the database with CCX editor, as the API generates XML file which is readable from ccx editor.

thanks,

[redha.almuharraqi]

Dear,

The best thing is to build either "Embedded Web App" or "PopUP" Gadgets.

And there's a ready made samples from Cisco you can find in below:

https://developer.cisco.com/site/finesse/

[mhd.barazi]

Hello Rida,

Thanks for your answer, did you mean i have to put the code into java script code which built the Embedded web app to integrate it with CRM db?

[redha.almuharraqi · Accepted solution]

Create your own web based application and then just map its hosting url with the one in the gadget so it'll appear in!