how to create new user for cisco finesse

[Mohd Khairul Nizam]

how to i create a new entry using extension no. for cisco finesse?

current existing user have use it

[Andrew West]

The Contact Center forum is a better places for this question: https://supportforums.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center 

[Mohd Khairul Nizam · Accepted solution]

Hi, nvmd.

I manage to resolve this.

1.Associate  an extension with a device.
2 Associate a user with that Device.
3.Assign the necessary groups roles Assign standard CCM users and standard CTI control.
4.Associate that phone with the RMCM application user on Call manager that would have been configured on CCX.