How to request iso/ova files not available for download

[Valentine Sondoyi]

Hi

We are looking to deploy and IM and Presence server. The plan is to have 2x video endpoints register to CUCM and integrate Jabber with IM and Presence for chat.

I have access to Cisco download but can only find the OVA for IM and Presence. Is there a way to request the iso for this server. The environment was upgraded from CUCM version 7. So all licenses were bought but did not receive the email with download instructions for the IM and P service.

Thanks,

Val

[Brandon Pierce · Accepted solution]

Not sure why you can't find it, the downloads section took me right to it when I typed in IM & P.  If you are upgrading from 7.x for IM & P you need to request the file via PUT.

https://software.cisco.com/download/release.html?mdfid=286269517&flowid=50462&softwareid=282074312&release=RECOVERY&relind=AVAILABLE&rellifecycle=&reltype=latest

[Valentine Sondoyi]

Thanks Brandon. Only issue is they are non-bootable. The IM and P server will be a brand new deploy so need the bootable.

[Brandon Pierce]

Your rep will need to provide that for you, but i think PUT does that as well as long as you got a valid contract and credentials.