Integration of CUCM, Cisco Unity connection and Avaya PBX for voicemail solution in avaya ip phone

[Lalesh Kabade]

Hi Experts,

Greeting for the day...

i am trying to do the integration with CUCM and CUC with Avaya SM manger for voice mail solution in avaya ip phone

i want to do this integration using SIP trunk

attached is the snapshot for the solution

has anyone done this kind of integration before

need your guidence for the successful integration for voice mail solution in avaya ip phone

[Chris Deren]

If the SIP trunk on Avaya side can support QSIG over SIP then you can do it this way. Otherwise your options are:

1. use TDM QSIG PRI integration between Cisco CUCM and Avaya

2.Another alternative would have been PIMG/TIMG gateway to integrate Avaya PBX to Unity Connection, but these have been discontinued.  

[Manish Gogna]

Hi Lalesh,

In addition to the suggestions from Chris [+5] you can check the following integration guide where CUCC serves phones from cucm as well as Avaya

http://www.cisco.com/c/dam/en/us/solutions/collateral/enterprise/interoperability-portal/avaya-app-note-6-3.pdf

Manish

[marie0001111]

Hi.

Tenfold offers integration to over 150 phone systems and CRM applications . Tenfold is a CTI solution and they offer features such as click to dial, automatic call logging, easy note taking and task creation, screen pops on inbound and outbound calls, new lead/contact creation when no matching records, support for cases/opportunities and advanced analytics on the backend. You can sign up for a free trial and request for a free demo.

https://www.tenfold.com/integrations/cisco/