Is administration empowered to search, read, or otherwise surveil end users?

[bc3tech9958]

I am curious if, as an administrator of a Cisco Jabber system, I would have the ability to see communications of users in some fashion for surveillance purposes and/or grant these permissions to other administrative/executive personnel. Are these stored in plain text in a database? Does an administration dashboard have the ability to search for key words or flag communications containing them?

Thank you.

[Aaron Harrison]

Hi

The IM&P server will export the messages to a DB, that you can then query.

You must provision that DB server.

You can then have whatever type of interface to it that you want - i.e. you can write it to have whatever security you need, and give access to whoever. 

There are no doubt off-the-shelf applications out there for this as well...

Aaron

[bc3tech9958]

Any option/switches/extensions for real-time monitoring or notifications based on criteria?

Just to confirm, we're talking about the Jabber IM conversation texts.

[Mohammed Khan]

Hi bc3tech9958,

Below are link covers the list of feature supported IM and Presence. Per the below doc i did not find any feature. However all messages are archived to Compliance server you, You may to check with database analytics expert if there a way to setup notification based on any keywords.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/10_0_1/CUP0_BK_C318987B_00_config-admin-guide-imp-100/CUP0_BK_C318987B_00_config-admin-solutions-imp-100_chapter_010001.html#CUP0_TP_I6CDBA42_00

HTH,

Regards,

Mohammed Noor