03-06-2012 10:16 AM - edited 03-19-2019 04:32 AM
Our message aging policy is setup to permanently delete messages asap. It works ok when a user does a delete from the phone but when the user deletes from MS Outlook, the messages linger forever.
When checked from a phone, the Outlook deleted messages are in the old items folder and are labeled deleted messages. If these messages are then deleted via the phone, they do go away and the messages count in the CUC Edit>Mailbox>Mailbox Information does go to zero finally.
Any ideas why the Aging policy doesn't work with Outlook? Is there a way to permanently delete the deleted items in the mailboxes of all users?
Here is our default system policy which is used on all mailboxes:
Enabled - checked
Move new messages to the saved folder in 7 days - unchecked
Move saved messages to the deleted folder in 14 days - checked
Number of days alert is sent priot to moving saved messages - 3
Permanently delete messages in the deleted folder in 1 day
Send alert to user prior to deleting messages - unchecked
Number of days alert is sent prior to deleting messages - 3
Secure rules are both unchecked
CUCM 8.5.1.12018-1
CUC 8.6.1.10000-109
03-07-2012 04:23 AM
This is working as designed. The BU purposely did not expunge messages when they appear to be deleted from Exchange as they were worried about a bad EWS API call/result making messages disappear on users. At least this way they have a chance to pull the message back from the deleted folder.
What you should see is the message get expunged one day after it is marked deleted. Is this happening? If not then you need to engage TAC. Supporting documentation:
03-07-2012 06:11 AM
Hi Bill,
I just wanted to add this reference to the great tips from Jonathan (+5 "J-Man")
I don't see your version in the "fixed-in" releases;
Description
Details
More
Less
Status:
Fixed
Last Modified:
Feb 27,2012
More
Less
8.6(1.64), 8.5(1.13031.1), 8.5(1)ES56
More
Less
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
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