PCD - Critical Error

[adnanhassan1]

Hi All,

During migration CM 7.1.5 to CM 10.5.2 using PCD (11.0.1.10000-6), I am getting critical error message at Installing database component saying:

'the installation has encountered a unrecoverable internal error. for further assistance report the following information to your support provider.

"/isr/local/cm/script/cm-dbl-install RU post install 10.5.2.10000-5 7.1.5.10000-12/usr/local/cm/common/m1-root_dir/cluster-X.X.X.X/node-X.X.X.X//component database/common/log/install/capture.txt "failed (1)

show version active (CUCM 7.1.5)

admin:show version active
Active Master Version: 7.1.5.10000-12
Active Version Installed Software Options:
cmterm-iptrade-ek-sip.cop
localeinstaller
cm-locale-en_GB-7.1.5.1000-1.cop
dp-ffr.3-1-15.GB.cop
ciscocm.dst-updater.2010i-1.el4.7.1.5.cop
cmterm-IPCPBXUA-SIP.cop
cmterm-7925-sccp.1-4-1.cop
cmterm-devicepack7.1.5.36121-2.cop
cmterm-8831-sip.9-3-3-5.cop
cmterm-8831-sip.9-3-3-TO-10-3-1.cop
cmterm-8831-sip.10-3-1-16.cop
ciscocm.ucmap_platformconfig.cop
ciscocm.migrate-export-v1.15.cop

I am migrating on BE7000H by the way..

Any suggestions? 

Regards

Adnan

[Rob Huffman]

Hi Adnan,

It sounds like you may be hitting this bug;

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuv39301

CUCM migration to 10.x fails using PCD 11.0.1.10000-6

CSCuv39301

Symptom:
Error

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

"/opt/cisco/install/ucplatform_cluster/scripts/platform_sso_migrate RU PostInstall 10.5.2.12027-1 7.1.5.35900-7 /usr/local/cm/ /common/m1_root_dir/cluster-10.88.159.12/node-10.88.159.12//component/ucplatform_cluster /common/log/install/capture.txt " failed (1)

The system will now halt.

Conditions:
Migrating from any CUCM version to any CUCM version other than CUCM 11.0(1) using Prime Collaboration Deployment 11.0

Workaround:
Revert to using PCD 10.5.3. The suggestion is 10.5.3 since it is the latest stream of 10.5 PCD stream

[Aman Soi]

[+5] to Rob

Good Finding.

[Rob Huffman]

Hey Aman,

Thanks buddy! Nice to hear from you, hope all is well :)

Cheers!

Rob

[luke.maxwell]

I just used 11.5.3.10000-14 and hit the same error... Not happy

[adnanhassan1]

I have tried on 3 different version but no success. It's something else not just the bug.

[adnanhassan1]

Hi Rob,

Thanks for your reply.

Wondering if this bug fixed in 11.5.x and will this work if I upgrade PCD to 11.5.1.11900-1? 

Regards

Adnan