We are getting ready to upgrade from CUCM 8.5 to 10.5. I have a test system with 10.5 and I am concerned about transitioning existing users to the Self Care Portal. It looks to me like this is the replacement to CCMUser (if I go to /ccmuser or /ucuser/ it takes me to Self Care). We have a lot of home-based users who use Mobility and/or Forwarding so my question is whether all users will automatically be able to use Self Care? If not, what do I need to do to enable that?
I started the Self Provisioning IVR service (got the message that it needed to be started when I tried using Self Care). It then said that my user wasn't authorized. I added myself to the User Profile. I still can't add my cell phone under Enable Single Number Reach. The error is, "This phone could not be added (DB25311)." I can't find that error on a search.
I am really hoping that all this is because this is a test system that really doesn't have anything at all on it but 1 user, 1 phone, everything is defaults. Or is that wishful thinking and there is much more to be done than I know about? Is it going to pick up the Mobility settings of the hundreds of users on the current system??
