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Voice port not showing.

AhmadMA43005
Level 1
Level 1

We replaced our old gateway with ISR 4321. configured controller, but unable to see voice port. 

2 Accepted Solutions

Accepted Solutions

can you share the show inventory output.

 

Check is the DSP is under the NIM card? DSP might be installed on motherboard. 



Response Signature


View solution in original post

DSP can be order with  mother board or NIM card.

Check the BOQ, if you have the right amount of DSP.


Dsp can be removed from motherboard and placed on NIM.
go through the below document 

https://www.cisco.com/c/en/us/support/docs/routers/4000-series-integrated-services-routers/118792-config-isr-00.html

Solution

There are two places where PVDM4 DSPs are installed. For TDM services, the DSP is installed on the T1/E1 NIM. Since the NIMs support online insertion and removal (OIR) they can be removed without powering down the ISR 4000 Series device, and the DSPs on the NIM can be removed. However, the router must be shut down in order to insert or remove a PVDM4 on the motherboard. Follow this schematic representation in order to install the PVDM4 on NIM.

1Screws2PVDM4
3Standoffs4Heatsink

1Screws2Ports
3Network interface module4PVDM4
 
 

 

 

 

 



Response Signature


View solution in original post

4 Replies 4

can you share the show inventory output.

 

Check is the DSP is under the NIM card? DSP might be installed on motherboard. 



Response Signature


DSP is installed on Mother Board. 

 

What can be done ? do we need to order new DSP?

DSP can be order with  mother board or NIM card.

Check the BOQ, if you have the right amount of DSP.


Dsp can be removed from motherboard and placed on NIM.
go through the below document 

https://www.cisco.com/c/en/us/support/docs/routers/4000-series-integrated-services-routers/118792-config-isr-00.html

Solution

There are two places where PVDM4 DSPs are installed. For TDM services, the DSP is installed on the T1/E1 NIM. Since the NIMs support online insertion and removal (OIR) they can be removed without powering down the ISR 4000 Series device, and the DSPs on the NIM can be removed. However, the router must be shut down in order to insert or remove a PVDM4 on the motherboard. Follow this schematic representation in order to install the PVDM4 on NIM.

1Screws2PVDM4
3Standoffs4Heatsink

1Screws2Ports
3Network interface module4PVDM4
 
 

 

 

 

 



Response Signature


Removed DSP from Motherboard and installed it on NIM and its showing  voice port now.