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Want to understand the Difference between Attempt sign in and sign in in Unity Connection

liseboyer
Level 1
Level 1

‎10-03-2014 09:04 AM - edited ‎03-19-2019 08:41 AM

I would like to understand the difference between Attempt sign in and sign in in Unity Connection.

If I do a direct routing rule to attempt sign in and another routing rule directly to sign in, what would be the difference for the caller (inside caller with or without voicemail and also outside caller with or without voicemail)?  Thank you!  Lise

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Anirudh Mavilakandy
Cisco Employee
Cisco Employee

‎10-03-2014 06:02 PM

Attempt Sign-In—Sends the call to the user sign in conversation, if the calling number belongs to a user. The calling number is used as the ID. If the call is not from a user, the next rule in the routing table is applied to the call information.

 

Sign-In—Sends the call to the user sign in conversation, which prompts the caller to enter an ID.

 

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