The customer is using CUC 12.5.1.13900-35
I need to figure out which trace/log to use to see specific details about a given message.
Specifically a lot that shows that a caller started leaving a message at X time and that the message stopped recording because of Y reason.
I have some users reporting a problem with some callers "getting cut off" by CUC while leaving their message. It cuts them off and gives them the "to keep this message..." message as if it thought they were done speaking. I believe the callers are pausing long enough to hit the Trailing Silence Timeout, which is already maxed out at 5000ms and VAD is disabled (though they should be using G711 everywhere anyway).
There is a trace in CUC that will show the reason a recording stops and if it's due to silence it will state that but I can't remember which trace it is and I'm hoping someone knows.
Thank you in advance,
Kyle
