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MWI not working after Upgrade to Pack 8.1.0

salik.makda
Level 1
Level 1

After upgrading UC520 from Pack 7.0.3 to 8.1.0, MWI stopped working

Extension 222

MWI On A800...

MWI off A801...

below is debug output from CUE

2307 06/30 08:21:01.515 voicemail mwi "refreshMWI" 222 0
2307 06/30 08:21:01.541 voicemail mwi "setMessageWaiting" 0x0000000000000000 222,true
2307 06/30 08:21:01.544 voicemail mwi " job state" MessageWaitingThread.addJob:
Messages-Waiting: yes
Message-Account: sip:222@10.1.10.1
Voice-Message: 1/0 (0/0)
Fax-Message: 0/0 (0/0)

2307 06/30 08:21:01.544 voicemail mwi " job state" MessageWaitingThread.addJob: numJobs=1
3126 06/30 08:21:01.554 voicemail mwi " job state" MessageWaitingThread.run: extn=222, numJobs=0
3126 06/30 08:21:01.554 voicemail mwi " job state" http://localhost:8080/mwiapp?extn=222&state=1
3632 06/30 08:21:01.582 ACCN SIPS 0 getOriginialCalledNumber:null
3632 06/30 08:21:01.582 ACCN SIPS 0 getOriginialCalledNumber:null
3632 06/30 08:21:01.582 ACCN SIPS 0 Call.created() SIPCallContact[id=143,type=Cisco SIP Call,implId=E07EC20D-0130-1000-42BC-6E19984DC3FA,active=false,state=null,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=ciscomwiapplication,type=Cisco Script Application,id=3,desc=ciscomwiapplication,enabled=true,max=6,valid=true,cfg=[ApplicationConfig[,name=ciscomwiapplication,id=3,type=Cisco Script Application.description=ciscomwiapplication,enabled=true,sessions=6,script=SCRIPT[setmwi.aef],access=0,privilege=1,script=SCRIPT[setmwi.aef]]]],task=17000000074,session=null,seqNum=-1,time=1309436461581,cn=null,dn=null,cgn=null,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null,lrvmn=null,ocvmn=null,route=null,port=null,aborting=false,transferring=false,disconnecting=false]
3632 06/30 08:21:01.585 ACCN SIPS 0 Port.init called by contact manager:Port[type=Cisco SIP Channel,id=8,implId=8,active=true,state=IN_USE]
3632 06/30 08:21:01.586 ACCN SIPS 0 accept called - dest=A800222
3632 06/30 08:21:01.586 ACCN SIPS 0 accept called - timeout=5000
3632 06/30 08:21:01.586 ACCN SIPS 0 getOriginialCalledNumber:null
3632 06/30 08:21:01.586 ACCN SIPS 0 getOriginialCalledNumber:null
3632 06/30 08:21:01.587 ACCN SIPS 0 accept: call contact got is:SIPCallContact[id=143,type=Cisco SIP Call,implId=E07EC20D-0130-1000-42BC-6E19984DC3FA,active=true,state=CALL_INITIATED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=ciscomwiapplication,type=Cisco Script Application,id=3,desc=ciscomwiapplication,enabled=true,max=6,valid=true,cfg=[ApplicationConfig[,name=ciscomwiapplication,id=3,type=Cisco Script Application.description=ciscomwiapplication,enabled=true,sessions=6,script=SCRIPT[setmwi.aef],access=0,privilege=1,script=SCRIPT[setmwi.aef]]]],task=17000000074,session=null,seqNum=-1,time=1309436461581,cn=null,dn=null,cgn=null,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null,lrvmn=null,ocvmn=null,route=TR[num=290],port=null,aborting=false,transferring=false,disconnecting=false]
3632 06/30 08:21:01.587 ACCN SIPS 0 getOriginialCalledNumber:null
3632 06/30 08:21:01.587 ACCN SIPS 0 getOriginialCalledNumber:null
3632 06/30 08:21:01.587 ACCN SIPS 0 Call.associated() SIPCallContact[id=143,type=Cisco SIP Call,implId=E07EC20D-0130-1000-42BC-6E19984DC3FA,active=true,state=CALL_INITIATED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=ciscomwiapplication,type=Cisco Script Application,id=3,desc=ciscomwiapplication,enabled=true,max=6,valid=true,cfg=[ApplicationConfig[,name=ciscomwiapplication,id=3,type=Cisco Script Application.description=ciscomwiapplication,enabled=true,sessions=6,script=SCRIPT[setmwi.aef],access=0,privilege=1,script=SCRIPT[setmwi.aef]]]],task=17000000074,session=null,seqNum=-1,time=1309436461581,cn=null,dn=null,cgn=null,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null,lrvmn=null,ocvmn=null,route=TR[num=290],port=Port[type=Cisco SIP Channel,id=8,implId=8,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]
3632 06/30 08:21:01.588 ACCN SIPS 0 MAKE_CALL_FAILED:Outbound call failed : All Call ids=SIP Call Contact ID:143,SIP Port=Port[type=Cisco SIP Channel,id=8,implId=8,active=true,state=IN_USE],Exception=java.lang.UnsupportedOperationException: [SIP-Dummy-MT-77 dn=null no media] method not supported,Failure reason=null
3632 06/30 08:21:01.590 ACCN SIPS 0 EXCEPTION:java.lang.UnsupportedOperationException: [SIP-Dummy-MT-77 dn=null no media] method not supported
3632 06/30 08:21:01.593 ACCN SIPS 0 EXCEPTION:  at com.cisco.jasmin.impl.ds.DummyMediaTerminal.setHost(DummyMediaTerminal.java:34)
3632 06/30 08:21:01.595 ACCN SIPS 0 EXCEPTION:  at com.cisco.wf.subsystems.callcontrol.Port.createMediaTerminal(Port.java:892)
3632 06/30 08:21:01.597 ACCN SIPS 0 EXCEPTION:  at com.cisco.wf.subsystems.callcontrol.Port.accept(Port.java:1009)
3632 06/30 08:21:01.599 ACCN SIPS 0 EXCEPTION:  at com.cisco.wf.steps.ivr.CreateCallStep.execute(CreateCallStep.java:357)
3632 06/30 08:21:01.601 ACCN SIPS 0 EXCEPTION:  at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:166)
3632 06/30 08:21:01.602 ACCN SIPS 0 EXCEPTION:  at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:175)
3632 06/30 08:21:01.604 ACCN SIPS 0 EXCEPTION:  at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
3632 06/30 08:21:01.606 ACCN SIPS 0 EXCEPTION:  at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:124)
3632 06/30 08:21:01.608 ACCN SIPS 0 EXCEPTION:  at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382)
3632 06/30 08:21:01.610 ACCN SIPS 0 EXCEPTION:  at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
3632 06/30 08:21:01.612 ACCN SIPS 0 EXCEPTION:  at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:79)
3632 06/30 08:21:01.614 ACCN SIPS 0 EXCEPTION:  at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702)
3632 06/30 08:21:01.615 ACCN SIPS 0 EXCEPTION:  at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:421)
3632 06/30 08:21:01.617 ACCN SIPS 0 EXCEPTION:  at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:376)
3632 06/30 08:21:01.619 ACCN SIPS 0 EXCEPTION:  at com.cisco.wfframework.engine.core.Invoker.invoke(Invoker.java:85)
3632 06/30 08:21:01.621 ACCN SIPS 0 EXCEPTION:  at com.cisco.app.impl.ApplicationManagerImpl.invoke(ApplicationManagerImpl.java:2551)
3632 06/30 08:21:01.623 ACCN SIPS 0 EXCEPTION:  at com.cisco.app.Application.invoke(Application.java:630)
3632 06/30 08:21:01.625 ACCN SIPS 0 EXCEPTION:  at com.cisco.wf.subsystems.http.sysservlet.ApplicationInvoker.doGet(ApplicationInvoker.java:244)
3632 06/30 08:21:01.626 ACCN SIPS 0 EXCEPTION:  at com.cisco.wf.subsystems.http.sysservlet.ApplicationInvoker.doPost(ApplicationInvoker.java:80)
3632 06/30 08:21:01.628 ACCN SIPS 0 EXCEPTION:  at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
3632 06/30 08:21:01.630 ACCN SIPS 0 EXCEPTION:  at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
3632 06/30 08:21:01.632 ACCN SIPS 0 EXCEPTION:  at org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:405)
3632 06/30 08:21:01.634 ACCN SIPS 0 EXCEPTION:  at org.apache.tomcat.core.Handler.service(Handler.java:287)
3632 06/30 08:21:01.635 ACCN SIPS 0 EXCEPTION:  at org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:372)
3632 06/30 08:21:01.637 ACCN SIPS 0 EXCEPTION:  at org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:797)
3632 06/30 08:21:01.639 ACCN SIPS 0 EXCEPTION:  at org.apache.tomcat.core.ContextManager.service(ContextManager.java:743)
3632 06/30 08:21:01.641 ACCN SIPS 0 EXCEPTION:  at org.apache.tomcat.service.http.HttpConnectionHandler.processConnection(HttpConnectionHandler.java:213)
3632 06/30 08:21:01.643 ACCN SIPS 0 EXCEPTION:  at org.apache.tomcat.service.TcpWorkerThread.runIt(PoolTcpEndpoint.java:416)
3632 06/30 08:21:01.644 ACCN SIPS 0 EXCEPTION:  at org.apache.tomcat.util.ThreadPool$ControlRunnable.run(ThreadPool.java:501)
3632 06/30 08:21:01.646 ACCN SIPS 0 EXCEPTION:  at java.lang.Thread.run(Thread.java:595)
3632 06/30 08:21:01.649 ACCN SIPS 0 setMessageWaiting: genSubNot=false, genUnsolicited=false, dn=222
3632 06/30 08:21:01.649 ACCN SIPS 0 neither sub-notify or unsolicited is enabled
3632 06/30 08:21:01.656 ACCN SIPS 0 getOriginialCalledNumber:null
3632 06/30 08:21:01.656 ACCN SIPS 0 getOriginialCalledNumber:null
3632 06/30 08:21:01.656 ACCN SIPS 0 App has tried to abort call, reason=[com.cisco.app.ApplicationTaskInactiveException: Task id: 17000000074, task no longer running], but the call stayed in STATE_INITIATED_IDX, let the recovery thread recovers SIPCallContact[id=143,type=Cisco SIP Call,implId=E07EC20D-0130-1000-42BC-6E19984DC3FA,active=false,state=CONTACT_ABORTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=ciscomwiapplication,type=Cisco Script Application,id=3,desc=ciscomwiapplication,enabled=true,max=6,valid=true,cfg=[ApplicationConfig[,name=ciscomwiapplication,id=3,type=Cisco Script Application.description=ciscomwiapplication,enabled=true,sessions=6,script=SCRIPT[setmwi.aef],access=0,privilege=1,script=SCRIPT[setmwi.aef]]]],task=17000000074,session=null,seqNum=-1,time=1309436461581,cn=null,dn=null,cgn=null,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null,lrvmn=null,ocvmn=null,route=TR[num=290],port=Port[type=Cisco SIP Channel,id=8,implId=8,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false], appCallListener=null, port.call is not null, route is active for port

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