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SPA112 lost synchronization to ISP

steenbroberg
Level 1
Level 1

Hi Cisco

We have 20 x SPA112 running/installed on different location. All periodically lost synchronization to the ISP. The time periode between it happens can be from one week to several month. When it happens the web interface is down. To get synchronised again and the webinterface running the SPA112 need a hardware restart (power off/on) The SPA112 is upgraded with latest firmware.

Please advise a fix for this issue

1 Reply 1

Dan Lukes
VIP Alumni
VIP Alumni

There's no magic/instant solution. The issue needs to be analyzed first. Turn on syslog&debug messages (highest level) of Voice application and record them. Once issue will manifest the messages may help us to identify the cause.

Also, state of frozen ATA needs to be discovered in more details than just 'www is down'. Is it possible to ping the device ? Have it Ethernet link ?

 ----

Well, I can try blind shot. Have you those devices located in public network (e.g. reachable from public internet) ? Then we can be almost sure we know the cause. You need to firewall them carefully.