Hi call do customer that did not migrate over to 4.x and had purchased 3.x but has never used it, loose complete access to now migrate? I'm not seeing the migration SKUs anymore which suggest these have been deprecated.
Anyone looking to use v4.x must be licensed for 4.x. There are no special offers to get a v3.x licensed customer to 4.x whether it was used throughout the many years they had it or not.
Are you saying that the customer had purchased AC 3.x but never used it and are looking to download it ? Or are they looking to upgrade/migrate to 4.x ? I am pretty certain any migration programs have long expired. psd Will check with PM.
Anyone looking to use v4.x must be licensed for 4.x. There are no special offers to get a v3.x licensed customer to 4.x whether it was used throughout the many years they had it or not.
Yes they never used the 3.x and now wanted to use the 4.x. I'm positive the migration SKUs are expired as well. I advised purchasing new licenses using the benefits of the new license structure.
Thanks for replying
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