AnyConnect Mobility Client - Disconnect in progress, please wait...

[billabang]

Hi

I have been working on this issue for sometime on my laptop now and have reached the end of my abilities to resolve the problem.

I have seen this posted all over the web and have tried every "fix" I have found including:

• Disable IPV6
• Disable ICS (Already disabled)
• Disable UAC (Already Disabled)
• Disable/Uninstall software for wireless hotspot broadcast (Although struggling to fully delete the Windows 7 miniport feature)
• Disable Routing and remote access service
• Un-installing Any Connect and reinstalling after all of the above including wiping program data
• Disabling all firewalls and anti virus
• Praying to a voodoo god

Short of re-installing Windows I have exhausted my options (those I am aware of from previous posts around the web).

Can anyone help me further? The log below shows the basic connection attempt. Is there anything else I can provide to have someone help me resolve this?

The VPN works for many other people across the globe and including in my location on the same internet access so I do not believe this is server related but rather certainly related to my client/laptop.

Hope I've given enough information as a starting point.

Thanks in advance

[07/04/2016 15:49:26] Verify your network connection.
[07/04/2016 15:54:09] Use a browser to gain access.
[07/04/2016 15:56:44] Ready to connect.
[07/04/2016 15:58:29] Contacting NiSource Charleston.
[07/04/2016 15:58:41] Awaiting user input.
[07/04/2016 15:59:05] User credentials entered.
[07/04/2016 15:59:07] Please respond to banner.
[07/04/2016 15:59:09] User accepted banner.
[07/04/2016 15:59:09] Establishing VPN session...
[07/04/2016 15:59:09] Checking for profile updates...
[07/04/2016 15:59:09] Checking for product updates...
[07/04/2016 15:59:09] Checking for customization updates...
[07/04/2016 15:59:09] Performing any required updates...
[07/04/2016 15:59:14] Establishing VPN session...
[07/04/2016 15:59:14] Establishing VPN - Initiating connection...
[07/04/2016 15:59:17] Establishing VPN - Examining system...
[07/04/2016 15:59:17] Establishing VPN - Activating VPN adapter...
[07/04/2016 15:59:17] Disconnect in progress, please wait...
[07/04/2016 15:59:19] Ready to connect.
[07/04/2016 15:59:19] Connection attempt has failed.
[07/04/2016 15:59:21] Ready to connect.

[Philip D'Ath]

I have seen this issue with other third part VPN clients installed.  Have you got any other VPN clients installed?

I have had the odd issue with antivirus.  If you disable antivirus temporarily does the same issue happen?

I have seen this issue with software that installs network shims.  Have you got anything other network software installed on your machine that inserts itself into the network stack (such as firewall, antivirus, VPN clients, etc)?

Is your machine reporting the correct date and time?  A bad date/time invalidates the certificates being used.

[billabang]

I have had other 3rd party VPN software installed but they have been removed as part of this troubleshooting. The antivirus/firewall I have tried with no success at a number of stages.

Correct date and Time yes.

The only other network software I had was Connectify but I removed this to test this also.

....driving me crazy

[Philip D'Ath]

Try removing and re-installing AnyConnect now that the other shim drivers have been removed.  Painful, I know.

[Marvin Rhoads]

I have seen this sometimes with the latest AnyConnect 4.2 versions (4.2.02075 and 4.2.03013). It only seems to happen when I've been connected, disconnect and then try to reconnect (either to the same or any other SSL VPN - I have profiles for several).

What I've found works for me when it happens is to log off from Windows and then back on. After doing that (and making no other changes), the VPN connects just fine.

[billabang]

I have reinstalled and rebooted many times during this process including after all the solutions I have tried.

Is there nothing in terms of a detailed log the software can provide to fix this? It's very frustrating that I can't get to the bottom of this

[Philip D'Ath]

You can download the Cisco AnyConnect DART package if you have the rights to download AnyConnect.  This generates detailed logging information.

Time to re-image your machine perhaps?

[billabang]

Possible that that is the only option as I don't have access to DART. Just crazy that Cisco software needs this. I have to use about 10 different VPN packages for clients and this one requires a system rebuild to get working.....not good!

Especially as the software I have had to remove to TRY get this working is likely to be needed again and therefore will likely break this again. Poor form in my opinion Cisco.

Not like this error message isn't blasted all over the internet but still no diagnostics in the software to detect what could be the cause.

[rbinghamcisco1]

Had this problem on Client win-4.3.05017  Windows 7

Uninstalled all Cisco Anyconnect items in Control Panel / Programs and Features

Deleted the Cisco folder in: Program Files (x86)

Deleted the .cisco folder in C:\users\myprofile

Deleted the Cisco folder in  C:\users\myprofile\appdata(hidden folder)\local

Rebooted and reinstalled the client

That fixed it.