Licensing AnyConnect - ASA 5525-X

[cisco]

Hi Team,

I have a customer that has an ASA 5525-x V9.8(3)16 and purchased 500 AnyConnect Apex Licenses

Customer informed that licenses were converted to Smart licenses on the Cisco Site, and they suspect this Hardware not support licenses of this model Smart License. This statements is true? if yes , is there a way to convert this license type smart to old type?

[Marvin Rhoads]

An ASA appliance with ASA software requires the classic (not Smart) licenses for AnyConnect.

To get PAKs for use with ASA, they can open a TAC case or request the conversion via email to licensing@cisco.com

[cisco]

So the ASA 5525-x only accept licenses not smart . Right?

Is posible convert their licences Apex to ''no smart licensing'' ?

[cisco]

So the ASA 5525-x only accept licenses not smart . Right?

Is posible convert their licences Apex to ''Classic License''?

and if is posible just convert this licenses ? and what team or email I need send?

[Marvin Rhoads]

ASA 5525-X can run either ASA software or FTD software.

If it is running ASA software it requires classic licenses - NOT smart ones.

Yes you can have Smart licenses provisioned as classic - as I noted earlier please contact licensing@cisco.com.