Participants booted out of WebEx during breakout room sessions

[iyunghou]

We had a couple of  WebEx Cloud session with 16 participants. During the breakout room portion of the meetings, some attendees got booted out of WebEx, while some lost audio connection while inside the breakout room. Does anyone know what may have caused this issue, and how to prevent this from happening again?

Thanks in advance!

[Ratheesh Kumar]

Hi there

all good points..

Also worth checking the Webex Global Service Status to see if there any Operational issues. You can get the cluster info from your webex site and check in the service status page 

https://help.webex.com/en-us/article/WBX63978/How-Do-I-Tell-What-Cluster-My-Site-Is-On?

https://status.webex.com/service/status?lang=en_US

Hope this Helps

Cheers
Rath!

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[Kathy N.]

A good network connection is optimal for all attendees when using breakout sessions.  Typically when we have users that drop out of breakout rooms or lose audio, its either because of a poor network connection, high CPU usage or high memory usage.  As @cptmellow mentioned, Control Hub will give you some information about the users connections.  A good tool for users is the Network Connectivity Tool or use the Health Checker when in a meeting.  

[cptmellow]

Control Hub analytics should be able to show more details if I remember correctly.