Hello Steenbroberg,
Thanks for contacting Cisco support community centre.
I hope you are doing well. I am really sorry for inconvenience caused and delayed response. Please confirm the below details to proceed further.
- May I know the channel bandwidth?
- May I know the firmware version?
Please try to update firmware to latest version and do let me know the update the status. In case any issues please reach out our SBSC team and raise a service request to proceed further.
You can contact our SBSC team either via chat or call support with the help of below links:
https://supportforums.cisco.com/community/4841/online-chat-support
http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html