2 Replies Latest reply: Nov 11, 2011 6:31 AM by savior914 RSS

UCCX Script

savior914

I am trying to add a new feature into a script...."You are currently nth in line to talk to a cust serv rep"

 

I was told this is fairly common and easy, does anyone have a template or can someone help out? I posted a copy of my current script, I hope it is legible.

  • 1. UCCX Script
    heathrw

    Hi,

     

    I don't have any examples on me right now but the followng URL maybe of some help if not post your question on www.cisco.com/go/netpro where your request might have more visability by more people.

     

    http://www.uccx.net/scripting/uccx-which-will-inform-caller-how-many-callers-are-waiting-queue.html

     

    Typically I wouldn't recomended annoucing the user queue place to often just in case the caller is announced they are caller 5 then the next annoucement they are caller 6 but that also depends on your script if people have the chance to get in front of others due to priorities or other methods.

  • 2. UCCX Script
    savior914

    Thank you very much Heathrw!! I'm going to try it out in the next few minutes. I understand your concerns to advertising their position. The only reason I was willing to do something like this is because they only have one queue and it's FIFO.

     

    Looks like I need to remove this one before I can post on the other community page.

     

    Thanks again!